RETURN & REFUND POLICY
We hope every piece that leaves THE HOUSE OF SUFI finds a home where it is loved.
If, for any reason, something isn't right, we're here to help.
Before You Open Your Package
Please record a clear, uninterrupted unboxing video from the moment you open the sealed package until the product is fully visible.
This video helps us verify if a product has been damaged during transit or if there has been an issue before it reached you.
In the absence of an unboxing video, we will unfortunately be unable to process claims related to damaged, missing or incorrect products.
Return Eligibility
Returns may be requested within 3 days of delivery.
To be eligible, the product must:
• Be unused and unworn.
• Be returned in its original packaging.
• Include all tags, cards and accessories received with it.
• Show no signs of damage caused after delivery.
• Returns are eligible only for the products damaged during transit.
• Returns are eligible only for the incorrect items received.
Damaged or Incorrect Orders
An unboxing video recorded from the moment
the package is opened is mandatory for
all damage or incorrect-item claims.
Requests without an unboxing video may not be eligible for approval.
Please write to us within 48 hours of receiving it,
along with an attached video of the unboxing.
Email us at:
hello@thehouseofsufi.com
Please include:
- Your order number.
- The unboxing video.
- Clear photographs of the product and packaging.
We'll review everything carefully and work towards the most appropriate resolution.
Non-Returnable Items
The following are not eligible for returns or refunds:
- Change of mind.
- Normal wear and tear.
- Products damaged after delivery.
- Items returned without their original packaging or mandatory unboxing video.
Exchanges
Exchanges are available only if an incorrect or damaged item has been delivered.
Refunds
Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to the original payment method used during the purchase.
Refunds are typically credited within 5–7 business days, depending on your bank or payment provider.
Questions?
If you're unsure about anything, simply write to us.
We're always happy to help.