CANCELLATION POLICY

At THE HOUSE OF SUFI, every order marks the beginning of a little journey. We understand, however, that sometimes plans change.

Order Cancellation

You may request cancellation within 30 minutes of placing your order, provided the order has not already been packed or dispatched.

To request cancellation, please email hello@thehouseofsufi.com with the subject line Order Cancellation Request.

Please include:

• Your order number.
• Your full name.
• Your reason for cancellation (optional).
• Our team will review your request and confirm whether the order can be cancelled.

Please note that submitting a cancellation request does not automatically cancel your order.

After Packing or Dispatch

Once an order has been packed or dispatched, cancellation may no longer be possible under our standard store policy.

After delivery, returns and refunds are governed by our Return & Refund Policy, including the conditions applicable to damaged, defective or incorrect products.

Refunds for Cancelled Orders

If your cancellation is approved before dispatch, we will issue a full refund to the original payment method used for the purchase.

Refunds are typically credited within 5–7 business days after processing, depending on your bank or payment provider.

International Orders & Consumer Rights

Customers purchasing from outside India may have additional cancellation or withdrawal rights under applicable consumer protection laws.

Where European Union consumer withdrawal rights apply, eligible customers generally have 14 calendar days after receiving their order to withdraw from the purchase without providing a reason, subject to applicable legal exceptions.

For details about exercising this right, return conditions and refund procedures, please refer to our Return & Refund Policy.

Nothing in this Cancellation Policy restricts or overrides any mandatory consumer rights under applicable law.

Need Help?

For cancellation requests or order-related questions, write to us at hello@thehouseofsufi.com.

Some journeys change direction. We're here to make the process as simple as possible.